Suralink Privacy Policy

Suralink, Inc. ("Suralink," "we," or "us") understands and respects the importance privacy on the internet. This Privacy Policy describes the types of information we may collect from you when you visit www.suralink.com, or any subdomain of suralink.com (collectively, the "Site") or use the services we make available on our website (collectively, the "Service"), how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website or the Service.

 

We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.

 

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@suralink.com or by mail to Suralink, Inc., 10 W Broadway Suite 290, Salt Lake City, UT 84101 USA, Attn: Privacy.

 

1.    Use of the Service by Suralink and our Customers

2.    Information We Collect

3.    How We Use Information We Collect

4.    How We Share Information We Collect

5.    International Transfer of Information

6.    Cookies and Similar Technologies

7.    How to Access & Control Your Personal Data

 

1. Use of the Service by Suralink and our Customers

 

The Suralink Service

Our online Service allows any company that uses it (our customers and Suralink itself) to create requests and to transfer data and files in order to efficiently interact with other people. The information added to the Service, either by Site visitors providing their contact information or when a Service user adds the information, is stored and managed on our service providers' servers.

 

Use by Suralink

We use our own Service to request and receive files in various scenarios. Information that we collect and manage using the Service for our own uses belongs to us and is used, disclosed and protected according to this Privacy Policy.

 

Use by Our Customers

Our customers use the Subscription Service to make requests and transfer files. Suralink does not control the types of information that our customers may choose to collect, manage, or transfer using the Service. Suralink processes our customers' information as they direct and in accordance with our agreements with our customers, and we store it on our service providers' servers, but we do not have control over its collection or management. Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the Service, as permitted by this Privacy Policy, and as required by law. We have no direct relationship with individuals who provide Personal Information to our customers. Suralink acknowledges that you have the right to access your Personal Information. Our customers control and are responsible for correcting, deleting or updating information they have collected from you using the Service. If requested to remove data, we will respond within a reasonable timeframe. We may work with our customers to help them provide notice to their visitors about their data collection, processing and usage. We are not responsible for our customers' use of information they collect on the Service.

 

Suralink collects information under the direction of its customers and has no direct relationship with the individuals whose Personal Information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our Subscription Service, please contact the customer that you interact with directly. We may transfer Personal Information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.

 

2. Information We Collect

 

When You Visit our Site

You are free to explore the Site without providing any Personal Information about yourself. When you visit the Site or register for the Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.

 

"Personal Information"

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

 

Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.

 

Log Files

When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Suralink for the operation of the Service, to maintain quality of the Service, and to provide general statistics regarding use of the Site. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

 

Information About Children

The Site and Service are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at info@suralink.com, so that we may delete the information.

 

3. How We Use Information We Collect

 

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy.

 

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

 

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

-         process orders you place and complete other transactions you have requested using the Service, and provide you with products and services you request;

-         send you information or materials you request;

-         maintain a record of your purchases and other transactions using the Service;

-         respond to your questions and comments and provide customer support;

-         communicate with you about our products, services, offers, and promotions;

-         operate, evaluate, and improve our business and the products and services we offer;

-         analyze trends and statistics regarding use of the Service and transactions conducted using the Service;

-         protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;

-         enforce our Terms of Use and other agreements; and

-         comply with applicable legal requirements and industry standards.

 

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

 

We use the information collected through our Service by our customers for the following purposes:

-         to provide the Subscription Service (which may include the detection, prevention and resolution of security and technical issues);

-         to respond to customer support requests; and

-         otherwise to fulfill the obligations under the Suralink Customer Terms of Service.

 

Use of Navigational Information

We use Navigational Information to operate and improve the Site and the Service.

 

Use of Credit Card Information

Suralink uses third-party payment processing services to process payment transactions. Your payment card details are not stored by the Service. If you choose to pay for the Service via payment card, your payment card details are encrypted and securely stored by our third-party payment processor to enable Suralink to bill your payment card. Our current payment processor is Stripe. We recommend that you read Stripe's Terms of Service (https://stripe.com/us/terms) and Privacy Policy (https://stripe.com/privacy) so that you understand the way Stripe will handle your information.

 

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

 

Retention of Personal Information

How long we keep information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

 

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

 

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications" below.

 

If you provide information to our customers as part of their use of the Subscription Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Service, then we will provide customer with access to all information stored for the customer by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Service.

 

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Suralink account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

 

4. How we Share Information we Collect

 

Except as described in this policy, Suralink will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information:

-         to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;

-         if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law; 

-         to contractors, service providers, and other third parties we use to support our business;

-         if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Suralink, users of the Service, and/or others;

-         for any other purpose which is incidental to the normal use of the Service;

-         to reputable third-parties but in such case the information will only be non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information, and these statistics will include no personally identifying information; and

-         otherwise with your consent.

 

Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Suralink on the Sites and the Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

 

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process

 

5. International Transfer of Information

 

Suralink does not transfer any information outside of the United States except to users of the Site and Service in conjunction of that users use of the Site or Service.

 

6. Cookies and Similar Technologies

 

Cookies

Suralink and its partners use cookies or similar technologies (such as web beacons) to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. To find out more about how we use cookies on our Site and how to manage your cookie preferences please see our Cookie Policy.

 

Advertising

We partner with third party ad networks to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partners use cookies and Web beacons to collect information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by following the instructions here: https://www.linkedin.com/help/linkedin/answer/62931/manage-advertising-preferences?lang=en and here: https://www.facebook.com/help/568137493302217. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

 

Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy or Cookie Policy.

 

7. How to Access & Control Your Personal Data

 

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

-         You can request access, correction, updates or deletion of your personal information.

-         You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

-         If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

-         You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

To exercise any of these rights, please contact us at info@suralink.com or by mail to Suralink, Inc., 10 W Broadway Suite 290, Salt Lake City, UT 84101 USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

 

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at info@suralink.com or postal mail to Suralink, Inc., 10 W Broadway Suite 290, Salt Lake City, UT 84101 USA, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Service.

 

Contact

Suralink, Inc.

10 W Broadway Suite 290

Salt Lake City, UT 84101 USA