THE CHALLENGE
An “OK” incumbent, but was there something even better?
In professional services, the most significant technology cost is often not the direct cost paid to the vendor, but the cost of staying with an OK incumbent who performs well enough to prevent a conversation about what could be even better.
That was the dynamic the firm’s Assurance leadership found themselves examining. By most measures, the existing tool was working. It was delivering time savings. The team had built workflows around it. It was easy to think that there was no reason to question it.
Conversations about technology, however, are rarely settled for long. Client expectations were rising. Security requirements were tightening. Delivery pressures were climbing. Against that backdrop, a different question began to surface: was the existing tool the ceiling on what was possible, or simply the floor?
This was a hard question to ask, but it led to a galvanizing transformation.
THE KEY LESSON
Don’t let “good enough” hold you back from realizing what’s possible
Experiences like Eide Bailly’s show the power that comes when you question legacy tools that are just “OK”, especially ones that are on-prem and poorly integrated.
What’s possible in the accounting industry is changing rapidly. Modern, well-integrated providers like Suralink are raising the ceiling on what is possible!
